Frequently Asked Questions (FAQ)

 

The following information applies to the online store Ranovilto (hereinafter referred to as “we”) and addresses common questions during the shopping process.

1. How do I place an order?

Select the items you wish to purchase and add them to your cart

Proceed to checkout, enter the required information, and complete payment

A confirmation email will be sent once your order is placed

2. How long does order processing take?

Orders are typically processed within 1–3 working days

Dispatch will be arranged after processing is completed

3. Where do you deliver?

Delivery is currently available within the United Kingdom only

4. How can I track my order?

You can check your order status on the “Order Tracking” page

Use the email address or order number provided at checkout

5. Can I cancel my order?

Orders may be cancelled before they are shipped

Shipped orders should follow the return and exchange policy

6. How do I request a return or exchange?

Requests may be submitted after receiving the item, subject to eligibility

Please refer to the return and exchange policy for details

7. What payment methods are accepted?

Major credit cards are accepted, including Visa and MasterCard

8. How can I contact customer support?

If you have any questions, please contact us using the contact details below.

Address: 1020 SW 148TH ST, BURIEN, WA 98166-1863, United States
Telephone: +1 (608) 655-8012
Email address: contact@ranovilto.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)