Shipping Policy

 

This Shipping Policy applies to the online store Ranovilto (hereinafter referred to as “we”) and explains delivery arrangements, shipping timelines, and related responsibilities.

1. Delivery Area

• Delivery is currently available within the United Kingdom only

• Shipping services are not available outside the United Kingdom

2. Shipping Fees

• Orders with a total value of £70.99 or more (including £70.99) qualify for free shipping

• Orders below £70.99 are subject to a flat shipping fee of £8.99

• All applicable shipping fees will be clearly displayed at checkout

3. Order Cut-Off Time

• Order processing hours are CET 9:00 – 18:00

• Orders placed before 18:00 will be processed starting the same day

• Orders placed after 18:00 will be processed starting the next working day

• Orders placed on non-working days will be processed from the next working day

4. Order Processing Time

• Once an order is confirmed, the processing time is 1–3 working days

• After processing is completed, the order will be dispatched

5. Estimated Delivery Time

• After dispatch, the estimated delivery time is 5–10 working days

• Actual delivery times may vary due to weather conditions, traffic, or other uncontrollable factors

6. Shipping Carriers

• We will select appropriate delivery services based on the order and destination, including but not limited to:

  • Royal Mail

  • DPD UK

  • Evri

  • Parcelforce

  • Yodel

7. Taxes

• Applicable taxes may be included in the order total, as shown at checkout

• Tax amounts are calculated automatically based on the order details

• By placing an order, you confirm acceptance of the final tax amount displayed at checkout

8. Order Tracking

• After placing an order, you will receive a confirmation email containing the order number, payment details, and shipping information

• You may visit the “Order Tracking” page on our website

• Enter the email address or phone number used for the order along with the corresponding order number to check the order status

9. Responsibility Statement

• Damaged or Lost Items

  • If visible damage or loss occurs during transit, please contact us as soon as possible after receipt so we can assist

• Shipping Modifications and Cancellations

  • Once an order has entered processing or shipping, changes or cancellations may not be possible

• Delivery Address and Responsibility

  • Please ensure the delivery address provided is accurate and complete

  • Responsibility for delivery issues caused by incorrect or incomplete address information rests with the order holder

10. Receipt and Inspection

• Please inspect the package upon delivery

• If the outer packaging appears damaged or abnormal, it is recommended to note this at the time of receipt and retain relevant evidence

• Signing for the package indicates the order has been delivered in normal condition

11. Contact Information