Terms of Service

 

This Service Policy applies to the online store Ranovilto (hereinafter referred to as “we”) and is intended to explain the website services, order processing rules, and related rights and obligations.

1. Introduction and Scope of Application

• This policy applies to all users who access, browse, or place orders through our website.

• By using this website or submitting an order, you acknowledge that you have read and agreed to this Service Policy.

• This policy applies to online service scenarios including website content display, order processing, and after-sales support.

2. User Accounts and Website Responsibility

• Users are responsible for ensuring that the information they provide while using the website is true, accurate, and complete.

• We are responsible for maintaining the normal operation of the website and the availability of basic services.

• In the event of temporary service interruptions caused by uncontrollable factors, we will make reasonable efforts to restore service but are not responsible for any indirect impact resulting from such interruptions.

3. Products, Inventory, and Pricing Information

• Product information displayed on the website is subject to the content shown on the relevant product pages.

• Inventory availability may change depending on order processing status.

• Product prices are determined by the final amount shown on the checkout page at the time the order is submitted.

• We reserve the right to correct or update information without prior notice where necessary.

4. Orders and Payment

• Submitting an order indicates that you have confirmed the selected products, quantities, and pricing.

• Orders will only enter the processing stage after successful payment.

• We reserve the right to cancel abnormal orders under reasonable circumstances.

5. Shipping Policy

Shipping information includes delivery areas, shipping fees, order processing time, and estimated delivery time, as outlined below:

• Orders are generally processed within 1–3 working days.

• Orders confirmed before 6:00 PM (Central European Time, CET) will begin processing on the same day.
  Orders confirmed after 6:00 PM will be processed starting the next working day.

• Orders with a total value of £70.99 or more (including £70.99) qualify for free shipping.
  Orders below £70.99 are subject to a flat shipping fee of £8.99.

• After dispatch, the estimated delivery time is 5–10 working days.

• We use commonly adopted delivery carriers within the United Kingdom, including but not limited to
  Royal Mail, DPD UK, Evri, Parcelforce, and Yodel.

For more details, please refer to the “Shipping Policy” page on our website.

6. Order Cancellation Policy

• If an order has not yet been shipped, you may request cancellation.

• Once an order has been dispatched, it cannot be modified or cancelled; in such cases, you may proceed according to the return and exchange policy displayed on the website.

• After a cancellation request is confirmed, the payment will be refunded to the original payment method within 1–3 working days.

For more information, please refer to the “Order Cancellation Policy” page.

7. Return and Exchange Policy

Users may apply for a return or exchange within 30 days of receiving the product under the following conditions:

• The product has an obvious manufacturing defect

• The product was damaged during transportation

• The received product does not match the order details

To facilitate processing, please provide the order number, proof of payment, and photos or videos clearly showing the issue.
Once the request is verified, we will arrange a refund or replacement and cover the applicable costs.

For more details, please refer to the “Return and Exchange Policy” page.

8. Refund Policy

Refund Process

• Refunds will be processed after eligibility is confirmed and verification is completed.

Refund Method

• Refunds will be issued to the bank card used for payment (Visa, MasterCard).

Processing Time

• Depending on the processing efficiency of the card issuer, refunds are expected to be credited within 1–3 working days.

• If the refund has not been received after the expected time, please contact us for assistance.

9. Disputes and Applicable Law

• We comply with UK law, including GDPR.

• In the event of a dispute, both parties should first attempt to resolve the matter through mutual consultation.

• We reserve the right to update this policy and will notify users of any changes on the website.

10. Privacy and Data Protection

• We place a high priority on the security and confidentiality of user information.

• User information is used solely for order processing, customer support, and website-related services.

• Specific details are governed by the privacy policy published on the website.

11. Intellectual Property

• All text, images, and related content on the website are protected.

• Unauthorized use of any content is not permitted without prior approval.

12. Limitation of Liability

• To the extent permitted, we are not responsible for indirect or incidental losses.

• Delays or interruptions caused by uncontrollable factors do not constitute grounds for liability.

13. Modifications to the Service Policy

• We reserve the right to update or modify this Service Policy as required by operational needs.

• Updated content will take effect once published on the website.

14. Contact Information

If you have any questions, you may contact us using the contact details provided on the website.